Frequently Asked Questions

Send your booking request, then pay the $50 booking fee to lock in your date. Your booking is confirmed once the booking fee is received, and it comes off your party total.

No. The booking fee is non-refundable under all circumstances, as it secures your date and removes it from availability for other families.

The balance is due 7 days before your party. If you're booking within 10 days of your party, full payment is due within 24 hours of booking. Setup can only go ahead once full payment has cleared.

Pay online by card using the button on your invoice, or by bank transfer using the details on your invoice.

Yes. A cash bond is paid on the day before setup begins: $50 for the Best Friend Package and $100 for the Essential, Signature and Luxury Retreat packages. It's refunded once everything has been checked and confirmed clean and undamaged.

Changes can be requested up to 2 weeks before your party, subject to availability. After that, your party details are locked in.

We understand plans can change. Your $50 booking fee holds your date and isn't refundable. If you need to cancel within 14 days of your party, payments made can't be refunded, as your date has been held just for you and we've started preparing your setup. Just let us know in writing, an email or message is perfect.

Of course, life happens! You can reschedule up to two times, subject to availability. Just let us know in writing as early as you can and we'll find a new date that works for you.

Yes. Every booking needs a signed Hire Agreement before the party. The booking holder, a parent, carer or responsible adult, is responsible for the hired items during the hire period.

We'll also send you our Photo and Media Consent Form. Bookings aren't confirmed until the required forms are completed.

We service Gladstone and surrounding areas, including Tannum Sands, Boyne Island, Calliope and Mount Larcom. Travel is free within 30km of Gladstone. Beyond that, a small travel fee applies: $10 for 30 to 40km and $15 for 40 to 50km. Further out? Get in touch and we'll give you a quote.

Delivery, setup, styling and pack-down, fully styled teepees with mattresses, sheets, decor, lighting, cushions and trays, plus an emergency kit and spare items. Everything is professionally cleaned and sanitised.

Every setup comes with a small thank you gift for each guest to take home. Everything else in your setup is hired, including the teepees, bedding, cushions, lights and decorations, and it all goes home with us at pack-down. You can also add personalised party favours, like eye masks, pillowcases and drink cups, when you book, and these are theirs to keep.

The Best Friend Package sleeps 2. Our lace teepees cater for up to 6 guests and our A-frame teepees for up to 7. Capacity is based on comfort, space and safety.

Each setup needs a space about 2 metres long and 1 metre wide, with a ceiling at least 2 metres high. Setups are indoors only, on a flat, clear space, and furniture needs to be moved before we arrive. Tap the guide to see it full size.

Our teepee parties are suitable for anyone aged 4 and up. For safety reasons, they're not suitable for children under 4. A responsible adult needs to supervise at all times.

Our preferred setup times are between 10am and 2pm on Fridays, or after 1pm on Saturdays. In the school holidays we can be a little more flexible, depending on the day. Pack-down is the next day, usually on the Saturday or Sunday morning between 9 and 10am. School holiday bookings may be arranged a little differently.

We'll always do our best to arrive at your preferred time, but setup times need to be a little flexible as we often have more than one party on the same day. We'll confirm your setup time closer to the party and let you know if anything changes.

Our teepees and bedding can't get wet. If it's raining when we arrive, we may need to wait until it eases before carrying everything inside. We'll keep you updated, and a covered entry or a garage we can unload into helps a lot.

Yes, for $25 per teepee, or $30 for the Best Friend Package, subject to availability. Pack-down is the morning after your last night, between 9 and 10am.

Yes! Sibling teepees are $35 each when you have at least 4 party teepees. Just add them on the booking form when you book.

To protect our equipment, please keep food and drinks away from the setup. The same goes for pets and smoking. Extra cleaning fees or loss of bond may apply if these aren't followed.

The booking holder is responsible for all hired items during the hire period. Any damage, loss or excessive cleaning is deducted from the bond or invoiced in line with the Hire Agreement.

We may cancel or change a booking if safety concerns arise, terms are breached, or circumstances could put people or equipment at risk.